Contact

Write to support@excellinkrescue.com for help with the application, a question about a licence, or a workbook that Excel Link Rescue did not handle the way you expected.

What to include

Most problems are quicker to sort out when the first message already has:

• the version of Excel Link Rescue you are running
• your Windows version
• whether the workbook is .xlsx or .xlsm
• the exact text of any message the application showed you
• a short description of what happened and what you expected instead

Please do not send us your workbook

Do not send confidential workbooks or workbook contents unless we have specifically requested them for troubleshooting. A workbook usually holds business data, and the link paths inside it can reveal folder structures, server names and the user name of whoever built it. A description, or a small file you made specifically to reproduce the problem, is usually enough.

Excel Link Rescue has no diagnostic report feature and writes no log file, so there is nothing of that kind to attach. If we need more than a description, we will ask and explain why.

Purchases and receipts

Purchases are processed through Lemon Squeezy as Merchant of Record, so receipts, invoices and payment questions are often fastest through them. Anything about activating a licence, moving it between computers or requesting a refund, write to us.

Who operates Excel Link Rescue

Excel Link Rescue
Operated by Ante Tomić
Split, Croatia
support@excellinkrescue.com

Also useful

• Excel Link Guides, which cover the common cases in more detail than a support reply can.
• Privacy Policy, for what happens to the information in a support message.
• Terms of Use, including the 30-day refund policy.